Technical Support

GO7 OVERVIEW
Airlines need control to bring people together and enrich their lives. With each new generation,
passion and expectation for travel grows. So does the need to better connect emerging
economies. Yet, while other industries have digitised, travel has been held back by fragmented
systems' lack of agility and flexibility.

That’s where we come in. We’re on a mission to put the power back in the hands of airlines.
GO7 represents a new approach to travel technology. Crafted by a team that has walked in the
airline's shoes. GO7's suite of integrated solutions allows airlines to transform their commercial
operations using modern, agile technology flexibly designed through modular products that
scale with airlines. GO7's foundations are proven, with almost 200 airlines globally already
using GO7 for retailing, OMS and Distribution.

JOB SUMMARY

We are looking for hands-on support for our customers which are the airlines and our partners.

The services must be scalable and up 24/7, hence this would be an exciting and challenging job for the right candidate.
Primary Job Functions:

As a key member of our Application Support team, you will be responsible for ensuring smooth daily operations and delivering exceptional service to our customers. Your main responsibilities will include:

• Direct Customer Support: Serve as a primary point of contact, handling inquiries, providing guidance, and troubleshooting application-related issues.
• Application Customization & Maintenance: Implement and adjust application configurations according to client requirements, ensuring optimal system performance and reliability.
• Operational Oversight: Monitor system operations, manage routine tasks, and ensure continuous stability and performance of all supported applications and services.
• Coordination with Third-Level Support: Liaise with advanced technical teams and external partners to resolve complex problems, manage service requests, and ensure timely escalation when necessary.
• Technical Documentation: Develop and maintain clear, comprehensive requirements and specifications for change requests, update user manuals, and prepare release notes.
• Quality Assurance & Testing: Perform thorough testing of new releases prior to deployment, ensuring high-quality output and smooth transitions for customers.
• Maintenance & Release Management: Plan and execute maintenance activities, overseeing release cycles to minimize downtime and meet customer expectations.

Candidate Profile:
The ideal candidate brings over two years of experience in second-level application support, preferably with DB/SQL exposure. Experience in the airline industry, or a provider of inventory, sales, and reservation solutions within a comparable travel service sector, is highly desirable.

SKILLS / KNOWLEDGE / ABILITIES

• At least 3-4 years of experience in a tech-related company
• Ability to learn new technologies and tools rapidly
• Data-driven, analytical skills and great attention to details
• Basic CSS, HTML, and SQL knowledge
• Ability to train the system online or onsite (travel worldwide with short notice) in front of an audience
• Experience with SaaS / Web-based applications
• Experience in Travel / Airline IT - Advantage
• Professional Fluency in English (written and verbal)
• EDUCATION AND EXPERIENCE

• High education
• Previous experience in Support Role

GO7 is an Equal Opportunity Employer. All aspects of consideration for employment and employment with the Company are governed on the bases of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.